Recognizing the Red Flags of Impersonation Scams

Category: Fraud Awareness
By BankSource on 8/3/2026

Scammers are impersonating highly trusted brands, banks, government agencies, and organizations. These types of scams are designed to use deceptive communications to exploit your trust and compromise your secure information.

Red Flags to Watch For:

  • Urgent Alerts: Be suspicious of any urgent communications warning of "compromised accounts," infected devices, or immediate legal action regarding unpaid fines. Scammers use your feelings of panic to force quick decisions.
  • Requests for Credentials: Legitimate companies, banks and agencies will NEVER ask for your passwords, account numbers, or verification codes.
  • Unexpected Communications: Treat unsolicited phone calls, text messages, or direct messages claiming to be with any company, bank, or government entity with extreme caution.

Do Not Trust Caller ID

Fraudsters can easily spoof phone numbers to trick you into believing they are with official companies. Banks, businesses and government agencies will never contact you unexpectedly to demand your personal or account information.

BOS will never contact you to ask for your online banking credentials including verification codes, tokens, passwords, or account number.

FRAUD WARNING: 

Apple tech support scams are currently circulating in our community. If you receive an unexpected call, text, or pop-up message claiming to be from "Apple," do not respond directly. Instead, verify the communication by contacting Apple through official listed contact information on their verified website. Please report any fraudulent activity immediately.

At Bank of Springfield, your security is our priority.

If you experience unsolicited communication from someone claiming to be with Bank of Springfield, please verify with us directly by calling 877-698-3278 before interacting.

Contact Bank of Springfield immediately to report suspected fraudulent activities or compromised account information.

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NOTICE OF ERROR RESOLUTION PROCEDURES

You may have certain rights under Federal Law related to resolving loan servicing errors and requesting information about your account. You may learn more about these rights by contacting BOS at 877-698-3278. A written notice of potential loan servicing errors must be asserted to Bank of Springfield, P.O. Box 19301, Springfield, IL 62794-9301. The written notice is required to include the name of the borrower, account number, and description of the error believed to have occurred.

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