August Employee of the Month

Celebrating Our August Employee of the Month!

What makes BOS truly unique is the hard work and dedication our remarkable employees bring to BOS every day. This month, we are proud to celebrate one of our dedicated Bank Tellers, Maggie M., as our August Employee of the Month! As a Bank Teller, Maggie brings a perfect blend of problem-solving expertise, a love for numbers, and an intentional, community-first approach to the front lines every single day.

We sat down with Maggie to learn more about her role, her passion for helping people, and her secrets to building exceptional customer relationships.

How do you approach problem-solving?

I approach problem-solving when dealing with customers’ unique needs by getting a full understanding of the issue and coming up with different solutions. I always explain to them their options in terms they would understand, then I let them choose which option they want to go with and, in some cases, explain to them each step of the process so they have a better understanding of what we’re doing.

   

- Maggie M.

What do you enjoy most about your role at BOS?

What I enjoy most about my role at BOS is the people. I do genuinely care about all people I interact with. My coworkers, my customers, even those that challenge me. I also enjoy the logistics of my job. Balancing numbers, debits and credits, it’s like a puzzle sometimes and I like that!

  

- Maggie M.

What advice would you give to someone starting in your role?

Advice I would give to someone starting in my role would be to learn your customers. Learn their names, learn their routines, their habits. It helps so much when it comes to customer relationships, not to mention how crucial is it for fraud prevention! Be happy to see them, greet them by name, automatically put their balance on their receipt if they tend to ask for it, wish them a happy birthday if you see it’s within the next or previous week. It can be the littlest things that make the biggest difference.

If my customer is happy, I’m happy.

    

- Maggie M.

Join Us in Congratulating Maggie!

Thank you, Maggie, for helping our community #BankBoldly and for always putting our customers first! Your dedication, warmth, and problem-solving skills make the #BOSFamily proud. Maggie’s commitment to our customers shines bright every single day.