How to Turn Your Debit Card Off and On

Category: Digital Banking
By BankSource on 11/10/2025

It’s not uncommon for someone to misplace their debit card. We get it – things happen. Life moves quick and it’s important you know how to turn your card off if you misplace it, or if it’s stolen, to prevent unauthorized transactions on your account.

Turning Your Debit Card Off and On

Turning your debit card off is a security feature that allows you to temporarily disable your card to prevent unauthorized purchases. This is a great tool that lets you instantly disable access to your lost card without needing to call the bank. If you find your card, simply turn it back on and your card will be ready to use again.

Other great reasons to turn you card off:

  • Put spending on hold
  • Not actively using your card
  • Traveling

  

Steps to turn off your BOS Visa Debit Card

  • Log in to the BOS Mobile Banking App.
  • Tap on Cards at the bottom of the screen.
  • Select the Debit Card you want to turn off.
  • Tap the Card is ON button to disable your card.
  • When you are ready to turn your card back on, tap the Card is OFF button.

Once your debit card is disabled, transactions will be declined including in-store, online, and ATM withdrawals. Recurring transactions will still process as normal (subscriptions, phone bill, etc.).

    

What To Do If Your Card is Lost or Stolen

If you need to replace your BOS debit card, please contact our BOS Customer Care Representatives at 877-698-3278.

Learn more about BOS Debit Card Feature:
Learn more about BOS Digital Banking:

   

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NOTICE OF ERROR RESOLUTION PROCEDURES

You may have certain rights under Federal Law related to resolving loan servicing errors and requesting information about your account. You may learn more about these rights by contacting BOS at 877-698-3278. A written notice of potential loan servicing errors must be asserted to Bank of Springfield, P.O. Box 19301, Springfield, IL 62794-9301. The written notice is required to include the name of the borrower, account number, and description of the error believed to have occurred.

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